VOICEPIVOT STANDARD TERMS AND CONDITIONS OF SALE FOR TECHNOLOGY PRODUCTS AND SERVICES

VOICEPIVOT offers to sell and deliver products and services (referred to herein as “products”) in accordance with the terms and conditions set forth herein. Acceptance of this offer is expressly limited to such terms. VOICEPIVOT hereby objects to and rejects any additional or different terms proposed by Buyer, including those contained in Buyer’s purchase order, unless VOICEPIVOT expressly agrees to such terms in writing.

VOICEPIVOT’s price in effect on the actual ship date for the quantity actually shipped shall apply.

If products are shipped from VOICEPIVOT facilities, shipments inside the U.S. shall be delivered F.O.B. VOICEPIVOT’s offices in Houston, Texas. Shipments outside the U.S. shall be delivered FCA (Incoterms 2000) Buyer’s designated carrier. Title and liability for loss or damage shall pass to Buyer upon VOICEPIVOT’s delivery to Buyer’s designated carrier. Any subsequent loss or damage shall not relieve Buyer from its obligations. Buyer shall reimburse VOICEPIVOT for insurance and transportation costs on international shipments and shall be responsible for all import duties, taxes and any other expenses incurred or licenses or clearances required. VOICEPIVOT may deliver products in installments. Delivery dates are estimates. VOICEPIVOT shall not be liable for any damage, losses or expenses incurred by Buyer if VOICEPIVOT fails to meet the estimated delivery dates. If shipment of products is made directly from a distributor or manufacturer to Buyer, the shipping rules and conditions stated in their policies shall apply.

If VOICEPIVOT extends credit to Buyer, payment terms shall be net thirty (30) days after VOICEPIVOT’s invoice. VOICEPIVOT may change or withdraw credit amounts or payment terms atany time for any reason. If the products, including Software As A Service (“SaaS) are delivered in installments, Buyer shall pay for each installment in accordance with the above payment terms. If such products delivered require Annual, In Advance Payment(s), Buyer shall pay for each Annual prepayment amount due upon receipt of invoice from VOICEPIVOT. If Buyer fails to make any payment when due, VOICEPIVOT may suspend or cancel performance under any agreements in which VOICEPIVOT has extended credit to Buyer. VOICEPIVOT’s suspension of performance may result in rescheduling delays. If, in VOICEPIVOT’s judgment, Buyer’sfinancial condition does not justify the payment terms specified herein, then VOICEPIVOT may terminate this contract unless Buyer immediately pays for all products that have been delivered and pays in advance for all products to be delivered. Termination in accordance with this clause shall not affect VOICEPIVOT’s right to pursue any other available remedies.

Prices do not include applicable taxes or duties. Buyer is solely responsible for paying all applicable taxes and duties. VOICEPIVOT will add sales taxes to the sales price where required by applicable law, and Buyer will pay such taxes unless Buyer provides VOICEPIVOT with a duly executed sales tax exemption certificate. If Buyer is required by law to withhold any amount of tax from its payment to VOICEPIVOT, Buyer shall promptly pay such amount to the appropriate tax authority and take all reasonable steps to minimize such withholding tax.

VOICEPIVOT shall not be in breach of this contract and shall not be liable for any non-performance or delay in performance if such non-performance or delay is due to a force majeure event or other circumstances beyond VOICEPIVOT’s reasonable control, including but not limited to shortages of labor, energy, fuel, machinery or materials, technical or yield failures, war, civil unrest, any government act, law or regulation, including any judicial order or decree, any communication or power failure, labor dispute, natural disaster, fire, flood, earthquake, explosion, terrorist act or Act of God.

• Products not manufactured by VOICEPIVOT shall carry only the warranty offered by the original manufacturer, unless specified otherwise in the offering or agreed upon by VOICEPIVOT. Services shall be good and workmanlike. VOICEPIVOT’s warranty shall not apply to products that have been improperly installed, installed in an improper application, damaged by accident or abuse, or if Buyer alters them or fails to maintain them in accordance with the manufacturer’s specifications or good practice. All labor costs and transportation costs are the responsibility and the expense of Buyer or as stated in the warranty of the original manufacturer. Buyer agrees to follow all applicable return policies of the manufacturer or the manufacturer’s representative with respect to refund or repair procedures. VOICEPIVOT shall not be liable for any defects that result from Buyer’s design, specifications or instructions for such components.
• EXCEPT AS SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” VOICEPIVOT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING PRODUCTS AND SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• Buyer agrees that prior to using or distributing any systems that include VOICEPIVOT products, Buyer will thoroughly test such systems and the functionality of such VOICEPIVOT products as used in such systems. VOICEPIVOT may provide technical, applications or design advice, quality characterization, reliability data or other services. Buyer agrees that providing these services shall not expand or otherwise alter VOICEPIVOT’s warranties, as set forth above, and no additional obligations or liabilities shall arise from VOICEPIVOT providing such services.
• No VOICEPIVOT products are authorized for use in FDA Class III (or similar life-critical medical equipment) unless authorized officers of the parties have executed a special agreement specifically governing such use. Only those VOICEPIVOT components which VOICEPIVOT has specifically designated as military grade are designed and intended for use in military/aerospace applications or environments. Buyer acknowledges and agrees that any military or aerospace use of VOICEPIVOT products which have not been so designated is solely at the Buyer’s risk, and that Buyer is solely responsible for compliance with all legal and regulatory requirements in connection with such use.
• Notwithstanding anything to the contrary, SOFTWARE PRODUCTS AND EXPERIMENTAL AND DEVELOPMENT PRODUCTS ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” VOICEPIVOT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING SUCH SOFTWARE PRODUCTS AND EXPERIMENTAL AND DEVELOPMENT PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

• VOICEPIVOT will not pay any damages, liabilities or costs and will not defend, indemnify or hold harmless Buyer against any claim, suit or proceeding brought against Buyer, insofar as such claim, suit or proceeding is based on an allegation that products supplied by VOICEPIVOT to Buyer directly infringe any patent, copyright, or trade secret. THE FOREGOING STATES THE SOLE LIABILITY OF THE PARTIES FOR INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT AND IS IN LIEU OF ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, IN REGARD THERETO. BUYER UNDERSTANDS AND AGREES THAT THE FOREGOING INTELLECTUAL PROPERTY INDEMNIFICATION TERMS ARE ESSENTIAL ELEMENTS OF THIS CONTRACT, AND THAT IN THE ABSENCE OF SUCH TERMS, THE MATERIAL AND ECONOMIC TERMS OF THIS CONTRACT WOULD BE SUBSTANTIALLY DIFFERENT.
• End User Agreement: The terms of the End User SaaS Agreement (“EUSA”), available at the SaaS provider’s web site (or any successor link provided by the SaaS provider), governing the purchase of Products (collectively, “End User Agreements”) shall be directly between the SaaS provider and the Buyer. The EUSA is binding upon the Buyer as it relates to the Products.
• Audits: Software/SaaS providers shall have the right, at their own expense, to perform on their own or to engage a third-party independent auditor to audit the records of Buyer related to Buyer’s obligations hereunder and to ensure compliance with the terms of the applicable End-User Agreement(s), upon reasonable written notice (but not less than ten (10) business days’ prior written notice), but not more than once in any twelve (12) month period. Buyer will grant Software/SaaS provider(s), or the independent third-party auditor appointed by the Software/SaaS provider, reasonable access to its personnel, records, computer networks and facilities for such purpose, and the Software/SaaS provider or such auditor will comply with the reasonable security procedures established by Buyer. All such audits shall be conducted during normal business hours. All records shall be treated as Confidential Information of Buyer. Any shortfall in payments owed hereunder uncovered by such audit shall be paid by Buyer to Software/SaaS providers upon demand. In addition, if any such audit reveals an underpayment of payments owed by Buyer of five percent (5%) or more for any audit period, and such underpayment was caused by Buyer’s acts or omissions, then Buyer shall promptly reimburse Software/SaaS provider(s) for the costs of the audit.

• General Limitations. IN NO EVENT SHALL VOICEPIVOT BE LIABLE FOR ANY SPECIAL, COLLATERAL, INDIRECT, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES IN CONNECTION WITH OR ARISING OUT OF THIS CONTRACT OR THE USE OF THE PRODUCTS PROVIDED HEREUNDER, REGARDLESS OF WHETHER VOICEPIVOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCLUDED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, COST OF REMOVAL OR REINSTALLATION, ANCILLARY COSTS TO THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, RE-TESTING, OUTSIDE COMPUTER TIME, LABOR COSTS, LOSS OF GOODWILL, LOSS OF PROFITS, LOSS OF SAVINGS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION. NO CLAIM, SUIT OR ACTION SHALL BE BROUGHT AGAINST VOICEPIVOT MORE THAN ONE YEAR AFTER THE RELATED CAUSE OF ACTION HAS OCCURRED.
• Specific Limitations. IN NO EVENT SHALL VOICEPIVOT’S AGGREGATE LIABILITY FROM ANY WARRANTY, INDEMNITY, OR OTHER OBLIGATION ARISING OUT OF OR IN CONNECTION WITH THIS CONTRACT, OR ANY USE OF ANY VOICEPIVOT PRODUCT PROVIDED HEREUNDER, EXCEED THE TOTAL AMOUNT PAID TO VOICEPIVOT FOR THE PARTICULAR UNITS SOLD OR SERVICES RENEDERED UNDER THIS CONTRACT WITHIN THE SIX MONTH PERIOD IMMEDIATELY PRECEDING THE DATE UPON WHICH THE CLAIM AROSE, WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED. THE EXISTENCE OF MORE THAN ONE CLAIM AGAINST THE PARTICULAR UNITS OR SERVICES SOLD TO BUYER UNDER THIS CONTRACT SHALL NOT ENLARGE OR EXTEND THIS LIMIT.
• BUYER UNDERSTANDS AND AGREES THAT THE FOREGOING LIABILITY LIMITATIONS ARE ESSENTIAL ELEMENTS OF THIS CONTRACT AND THAT IN THE ABSENCE OF SUCH LIMITATIONS THE MATERIAL AND ECONOMIC TERMS OF THIS CONTRACT WOULD BE SUBSTANTIALLY DIFFERENT.
• ATTORNEYS’ FEE WAIVER. If there is any dispute concerning these terms and conditions or the performance of either party pursuant to these terms and conditions, and either party retains counsel for the purpose of enforcing any of these terms and conditions or asserting these terms and conditions in defense of suit filed against it, each party will be solely responsible for own costs and attorneys’ fees incurred in connection with the dispute irrespective of whether or not a lawsuit is actually commenced or prosecuted to conclusion, and regardless of whether applicable law provides for attorneys’ fees as a recoverable cost or element of damage in such a claim or suit.

Cancellations and Rescheduling. No cancellation or rescheduling of orders by Buyer within fifteen (15) days of VOICEPIVOT’s estimated shipping date for the component will be accepted.

In the event of any default by Buyer, VOICEPIVOT may decline to make further shipments. If VOICEPIVOT elects to continue to make shipments, VOICEPIVOT’s action shall not constitute a waiver of any such default or affect VOICEPIVOT’s legal remedies for any such default.

This contract shall be governed by and interpreted in accordance with the laws of the State of Texas, without reference to conflict-of-laws principles. If for any reason a court of competent jurisdiction finds any provision of this contract to be unenforceable, that provision will be enforced to the maximum extent possible to effectuate the intent of the parties, and the remainder of this contract will continue in full force and effect. This contract shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, or by the Uniform Computer Information Transactions Act (UCITA). Buyer agrees that exclusive jurisdiction for any dispute arising out of or relating to this contract lies within courts located in the State of Texas and consents to venue in Harris County, Texas. Notwithstanding the foregoing, any judgment may be enforced in any United States or foreign court, and VOICEPIVOT may seek injunctive relief in any United States or foreign court.

• Buyer agrees that unless prior authorization is obtained from the U.S. Department of Commerce, neither Buyer nor its subsidiaries shall export, re-export, or release, directly or indirectly, any technology, software, or software source code (as defined in Part 772 of the Export Administration Regulations of the U.S. Department of Commerce (“EAR”)), received from VOICEPIVOT, or export, re-export, or release, directly or indirectly, any direct product of such technology, software, or software source code (as defined in Part 734 of the EAR), to any destination or country to which the export, re-export or release of the technology, software, software source code, or direct product is prohibited by the EAR. Buyer furnishes the assurances provided herein to VOICEPIVOT in compliance with Part 740 (Technology and Software Under Restriction) of the EAR.
• Buyer further agrees to obtain any necessary export license or other documentation prior to the exportation or re-exportation of any product, technical data, software or software source code acquired from VOICEPIVOT under this contract or any direct product of such technical data, software or software source code. Accordingly, Buyer shall not sell, export, re-export, transfer, divert or otherwise dispose of any such product, technical data, software or software source code directly or indirectly to any person, firm, entity, country or countries prohibited by US or applicable non-US laws. Further,Buyer shall give notice of the need to comply with such laws and regulations to any person, firm or entity which it has reason to believe is obtaining any such product, technical data, software or software source code from Buyer with the intention of exportation. Each party shall secure, at its own expense, such licenses and export and import documents as are necessary for each respective party to fulfill its obligations under this contract. If government approvals cannot be obtained, VOICEPIVOT may terminate, cancel or otherwise be excused from performing any obligations it may have under this contract.
• Any product export classification made by VOICEPIVOT shall be for VOICEPIVOT’s internal use only and shall not be construed as a representation or warranty regarding the proper export classification for such product or whether an export license or other documentation is required for the exportation of such product. This Section 13 shall survive termination of this contract.

This contract shall not be assignable by Buyer without VOICEPIVOT’s prior written consent. Any unauthorized assignment shall be null and void.

This contract and the manufacturer’s and distributor’s instructions, warranties, warranty disclaimers and policies incorporated herein by reference or otherwise constitute the entire agreement between the parties relating to the sale of the products and supersedes all previous communications, representations, or agreements, either oral or written, with respect to the subject matter hereof. No prior representations or statements relating to the sale of the products made by any VOICEPIVOT representative, which are not stated herein, shall be binding on VOICEPIVOT. No addition to or modification of any provision of this contract shall be binding upon VOICEPIVOT unless made in writing and signed by a duly authorized VOICEPIVOT representative. No course of dealing or trade usage or course of performance shall be relevant to explain or supplement any term in this contract. These terms and conditions shall prevail notwithstanding any different, conflicting or additional terms and conditions that may appear on any purchase order or other writing not expressly incorporated herein, including but not limited to data sheets, application notes and purchase order acknowledgements. The section headings contained in this contract are for reference purposes only and shall not affect in any way the meaning or interpretation of this contract. The distributor’s terms and conditions for use, warranties and disclaimers, limitations of liability and remedies and other terms which are incorporated into this
contract are attached hereto as Exhibit A.