It's time to Pivot to the Cloud
Unified Communications as a Service, UCaaS, is the delivery of communications and collaboration applications and services through a third-party provider over an IP network, usually the public Internet. In the beginning, UCaaS was synonymous with hosted voice services and seen almost exclusively as a replacement for traditional phone services.
We recognize that UC means different things to different people/parts of an organization. VoicePivot provides pre-built unified communications functionality that organizations can inject it their websites or applications, with minimal customization
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to leverage a contact center provider’s software. CCaaS (a SaaS-based model) enables businesses to only implement the features they need as well as to remain agile in scaling up or down, based on business needs.
Whether a small operation or an international enterprise, businesses of all size depend on customer satisfaction and retention. Your company's reputation and repeat business is determined by your customer's experience. An excellent experience will not only open the door to more sales, but will also lead to good reviews and an expanded customer base.
Having the right call center technology in place is essential to making every interaction count.
SD‐WAN uses software and cloud‐based technologies to simplify delivery of WAN services to remote locations. SD‐WAN enables IT and business managers to deploy Internet‐based connectivity (with its benefits of ubiquity, high bandwidth and low cost) easily, quickly and with quality, reliability and security.
VoicePivot has successfully deployed SD-WAN for customers across diverse industry verticals.
VoicePivot is aligned with industry-leading technology partners to offer SD-WAN as-a-Service, with the head-end infrastructure established in its high-availability world-class Data Centers.
Customers enjoy a superior SD-WAN experience and have access to a dedicated customer service portal. The portal enables customers to monitor WAN performance and even view end-user level analytics. The entire service is backed by a superlative 24x7 Network Operations Center which proactively monitors all customer assets under management.
With cyber threats emerging and evolving every day, having security solutions in place to protect data is more important than ever.
Ensure your customers are prepared to fend off cyber-attacks like data breaches, DDoS attacks, phishing and more with our extensive lineup of top-tier solutions from industry-leading providers.
Voice Pivot is partnered with technology leaders: RingCentral, Mitel, 8x8, Fortinet, Five9, Nice InContact, Genesys